Voice Analytics & Call Recording
You can't improve what you don't measure. NobleStack's Voice Analytics & Call Recording captures every conversation securely, then turns it into insight — with quality scoring, searchable recordings, and dashboards that reveal what's happening across your calls and how to make them better.
From recordings to real insight
Recording calls is just the start. NobleStack stores them securely and layers analytics on top — so you can score quality, spot trends, ensure compliance, and coach agents with evidence rather than guesswork. Every call becomes a source of learning for the whole team.
Capabilities
- Automatic, secure recording of inbound and outbound calls
- Encrypted cloud storage with easy search and retrieval
- Quality scoring and evaluation scorecards for agents
- Dashboards for call volume, duration, and outcome trends
- Live monitoring, whisper coaching, and barge-in for supervisors
- Compliance-ready retention policies and access controls
- Tagging and annotation for training and dispute resolution
- Integration with the contact center and conversation intelligence
Why it matters
- Improve service quality with objective, evidence-based coaching
- Protect the business with compliant recording and retention
- Resolve disputes quickly with a verifiable call record
- Spot operational trends and training needs early
Used by
- Contact centers focused on quality and compliance
- BFSI and regulated industries with recording requirements
- Sales teams reviewing calls to sharpen their pitch
- Support leaders coaching agents at scale
How it works
From recorded call to measured quality
Capture every conversation securely, then turn the archive into quality scores, coaching input, and compliance evidence.
Record
Capture securely by policy
Calls are recorded per your rules, encrypted at rest, and retained for a configurable period — with pause-and-resume for sensitive segments.
Index
Make the archive searchable
Transcription, speaker separation, and metadata make any call findable by agent, queue, disposition, phrase, or date.
Score
Quality monitoring at scale
Automated scorecards evaluate far more than a manual sample, flagging script adherence, mandatory disclosures, and dead air.
Coach
Turn findings into training
Clip-level feedback, side-by-side comparisons, and team dashboards give supervisors specific coaching material per agent.
99.95%
Platform uptime SLA
7Cr+
Daily OBD handled
500+
Businesses onboarded
24×7
Engineering support
Talk to us
Talk to our team about what you are building
Tell us the workflow you have in mind and the scale you expect. Our solutions team maps it to the right NobleStack setup, flags anything that needs a custom approach, and sends you pricing for your volume — no obligation.
Same-day response
Weekday enquiries get a reply within business hours.
A specialist, not a script
You speak to someone who has actually shipped this kind of setup.
Compliance answers upfront
Consent, data residency, retention, and audit questions covered early.