Speech Analytics
NobleStack's Speech Analytics transcribes and analyses every call automatically, uncovering the words, topics, and trends that drive your business. Instead of listening to calls one by one, your team gains searchable, structured insight across 100% of conversations — from compliance to customer experience.
Every word, working for you
Powered by accurate speech-to-text, Speech Analytics converts spoken conversations into searchable data. It spots keywords and phrases, tracks trends over time, monitors compliance, and scores calls automatically — giving quality, compliance, and CX teams a complete, objective view of what's happening on the phone.
Capabilities
- Automatic speech-to-text transcription across languages
- Keyword and phrase spotting for topics and compliance terms
- Trend and topic detection across large call volumes
- Automated call scoring against custom criteria
- Compliance monitoring for mandatory disclosures and scripts
- Silence, talk-over, and talk-time analysis
- Searchable transcripts linked to call recordings
- Dashboards and alerts for supervisors and QA teams
Why it delivers value
- 100% call coverage instead of manual sampling
- Objective, automated quality and compliance scoring
- Early detection of emerging issues and customer trends
- Evidence-based coaching that improves agent performance
Used by
- Quality assurance and compliance teams
- BFSI and regulated industries with disclosure requirements
- CX teams mining calls for voice-of-customer insight
- Operations leaders optimising call handling
How it works
From every recording to searchable insight
Instead of sampling a handful of calls, the platform transcribes and analyses all of them, then makes the whole archive searchable.
Capture
Every call, automatically
Recordings flow in from the contact center or your existing telephony, with channel separation for agent and customer audio.
Transcribe
Speech to searchable text
Multilingual, accent-tolerant transcription with speaker labels and timestamps turns audio into text you can query like a database.
Analyse
Topics, keywords, and trends
Calls are auto-categorised by topic and scanned for tracked phrases, competitor mentions, compliance language, and silence or talk-over patterns.
Act
Dashboards and alerts
Trends surface in dashboards, and tracked phrases can raise alerts — so a spike in a new complaint reason is noticed in days, not quarters.
99.95%
Platform uptime SLA
7Cr+
Daily OBD handled
500+
Businesses onboarded
24×7
Engineering support
Talk to us
Talk to our team about what you are building
Tell us the workflow you have in mind and the scale you expect. Our solutions team maps it to the right NobleStack setup, flags anything that needs a custom approach, and sends you pricing for your volume — no obligation.
Same-day response
Weekday enquiries get a reply within business hours.
A specialist, not a script
You speak to someone who has actually shipped this kind of setup.
Compliance answers upfront
Consent, data residency, retention, and audit questions covered early.